FAQ

Click the Lost your password? Link just under the Portal login box.

Your order will generally take 10 days or less from the first business day following the placement of your order (i.e. You place your order on a Friday, the 10-day clock will start on Monday with Monday being the first day).

Yes, if the items are in stock at the store, you can purchase the same day except items requiring embroidery.  BareBones may have items that are for sizing only so we may also reserve those for fitting and then order from such fitting accordingly.

Yes, BareBones provides these services however we reserve the right to decline if the product will not hem well in the way requested, cannot be customized in the way requested, and/or the product is too worn or damage is too large to make a compliant repair.  Although rarely used, these services are available to CAL FIRE employees. In the Portal, you will just make a note upon checkout and state which items you would like altered.

BareBones definitely requests that you try on your items (or like items for fit) first as to not “waste” product in a returns process. With that said, you can return any brand-new items even if they have the CAL FIRE logo within 30 days of receiving date. Items must be UNWASHED, SHOW NO SIGNS OF WEAR, AND BE IN PERFECTLY RESELLABLE CONDITION INCLUDING TAGS AND ORIGINAL PACKAGING. The return may be declined if BareBones staff determines that the items cannot be resold to another CAL FIRE employee as perfectly new.

Return your item to the nearest BareBones WorkWear location for evaluation and if determined the item is defected, you will receive credit on your account within 3 business days.  You must request a return on the portal if you purchased on the portal even if you physically return the item to the store.  If you are not near a store location, you can ship the product back to our fulfillment center after requesting a return of your product through your account on the portal.  Return shipping will be at customer’s expense unless the product is defective.

Yes, if you purchased any product that has been recalled by the manufacturer, you and CAL FIRE management will receive an email explaining what is being recalled and what actions to take

BareBones will consider price matching.  Simply email the contact email and we should be able to honor most other websites’ pricing.

You will receive an e-mail notifying you which product(s) have arrived for your order. You may receive a phone call if there is a question on your order, you have not picked up your item(s) after an excessive amount of time.