I don’t remember my password. What do I do?
Click the Lost your password? Link just under the Portal login box.
How long does it take to receive my order?
Following the placement of your order, it will generally take ten days or less from the first business day. (i.e., if you place your order on a Friday, the 10-day clock will start on Monday, with Monday being the first day).
Can I purchase my items in-store on the same day?
CalFireGear.com is a division of BareBones WorkWear that has stores in the Greater Sacramento Region. You can purchase the items that are in stock at the store and take with you. There will be production time for any items requiring any custom embroidery or screen-printing. These items can take up to 10 business days to produce.
Does CalFireGear.com provide hemming, customizing or repairs? How do I go about getting this done?
Yes. CalFireGear.com provides these services; however, we reserve the right to decline if the product will not hem well in the way requested, cannot be customized in the manner requested, and/or the product is too worn or damaged to make a compliant repair.
Customized imprinting services are available to CAL FIRE employees. You note your request upon checkout and state which items you want to be altered.
Altered items are not allowed to be returned.
Can I return or exchange my items?
Yes. We are happy to take back any product within 30 days of in store purchase, delivery date OR in the case of in-store pickup, 30 days from the date of notification that items are available for pickup. Items must be UNWASHED, UNALTERED, SHOW NO SIGNS OF WEAR, and BE IN PERFECTLY RESELLABLE CONDITION, INCLUDING TAGS ATTACHED, and ORIGINAL PACKAGING. CalFireGear.com may decline the return if the staff determines that we cannot resell the items to another CAL FIRE employee as perfectly new. Return shipping will be at the customer’s expense.
I think my product may be defective. What do I do?
BareBones acts as the ambassador to the brands we sell. Although each brand has its own warranty policy, the general approach determines whether the problem stems from Wear & Tear OR a Factory Error. This means if your footwear or apparel is damaged due to wear, damage due to a tear, or damage due to abuse, we cannot return for credit or exchange.
You must request a return by email, including pictures, for authorization to return your purchase. Upon approval, you may return the item to any store or ship the product to our headquarters. Upon authorization, we will email you the return address and further instructions.
Will I be notified if there is a recall on any of the products I purchased?
If you purchased any product a manufacturer has recalled, you and CAL FIRE management will receive an email explaining what is being recalled and what actions to take.
Will CalFireGear.com price match another retailer or website if I happen to find a better price?
Simply email us at firstname.lastname@example.org, and we will price match most other websites’ valid final prices.
How will I be notified my product has arrived at a store for pickup?
You will receive an e-mail and/or text notifying your product(s) have arrived for pick-up. You may receive a phone call if there is a question about your order or if you have not picked up your item(s) after an excessive amount of time.
Who do I contact for technical issues with the website?